How We Protect Your Data
Your privacy and security are at the core of everything we build. We believe in transparency, control, and respect for your data.
Last Updated: January 10, 2026
Our Privacy Principles
Your Data, Your Control
You own 100% of your content. We never sell, trade, or use your data for AI training.
Complete Transparency
We're upfront about what we collect, how we use it, and who we share it with.
Security First
Industry-standard encryption, secure infrastructure, and continuous monitoring.
Two Versions, Two Privacy Models
Paid Version
Local only storage. Your content never leaves your device.
- All content stored locally on your device
- Works offline after initial activation
- Only anonymous error reports sent (with opt-out coming)
- Up to 3 device activations per license
Subscription Version
Cloud storage and team collaboration with enterprise security.
- Encrypted cloud storage in secure databases
- Team collaboration with granular permissions
- Optional public sharing via secure links
- Synced across all your devices
What We Collect
During Recording
Trace captures clicks, mouse positions, and screen content when you actively start a recording session. Data collection begins when you press record and stops when you press stop. We do not perform video recording.
Account Information
Email address, password (encrypted), and for team features, organization name and member emails.
Technical Information
Device type, OS version, app version, and device identifiers (for license binding in Paid Version). Error logs are automatically sanitized to remove passwords, API keys, and other sensitive data.
Analytics
We collect anonymous usage trends to improve the product. This data cannot identify individual users.
What We Never Do
These commitments are non-negotiable. We've built Trace from the ground up to respect your privacy.
Sell Your Data
We never sell, rent, trade, or lease your information to third parties.
Train AI Models
Your content is never used for AI/ML training or shared with AI services.
Continuous Recording
We only capture when you explicitly start a recording session.
Track You Elsewhere
No advertising cookies or cross-site tracking in the desktop app.